Frequently Asked Questions

We currently ship throughout the United States.

Shipping is free on all orders within the United States.

Orders are carefully prepared and shipped within 2–4 business days. Once your order ships, you’ll receive tracking information so you can follow its journey.

Yes. Once your order has shipped, we’ll send tracking information by email.

Each map is carefully packaged to help protect it during transit. We use protective corner pieces, bubble wrap, and additional packaging materials to keep the framed map secure from the moment it leaves our studio until it arrives at your door.

Please contact us as soon as possible and include photographs of the damage and the packaging. We’ll arrange for the damaged piece to be returned and send you a replacement at no additional cost.

We accept returns within 30 days of delivery.

To be eligible for a return, the map must be returned in the same condition in which it arrived.

For standard returns, the customer is responsible for return shipping costs.

If your order arrives damaged or we sent you the wrong item, we’ll cover the cost of resolving the issue.

To request a return, email us at hello@heritageelevatedstudio.com within 30 days of delivery. We’ll provide the next steps for returning your map.

Once we receive and inspect the returned map, we’ll issue a refund for your purchase.

Please contact us as soon as possible and include photographs of the damage and the packaging. We’ll work with you to resolve the issue and provide a replacement at no additional cost.

The best way to reach us is by email at hello@heritageelevatedstudio.com.

Absolutely. If there’s a country you’d like to see in the collection, send us an email with your request. You can also comment on our social media posts with the country you’d like to see next.

We keep a running tally of country requests and use that feedback to help determine which country we create next.

We don’t currently offer custom maps. Our collection is created as a curated series of countries and landscapes.

We welcome wholesale inquiries. Please contact us by email with details about your business and what you’re looking for, and we’ll be happy to discuss the possibilities.

Follow along for new maps, the making process, and stories from the landscape.

• TikTok — @heritage_elevated
• Instagram — @heritage.elevated
• YouTube — @heritageelevated

A Heritage Elevated map is a three-dimensional terrain model of a country, created from real elevation data and finished by hand.

Rather than representing a country only through its borders and political geography, each map brings the physical landscape itself into three dimensions.

The terrain of each map is based on real-world elevation data. Our models are created using elevation data from NASA’s Shuttle Radar Topography Mission (SRTM) Global 30-meter Digital Elevation Dataset.

This means the mountains, valleys, plateaus, and other terrain features represented on the map are based on the actual landscape.

The finished maps are not 3D-printed objects.

A 3D printer is used to create the original terrain model. That model is then used to create a mold, and each finished map is cast in urethane resin and hand-finished.

This allows us to create physical reproductions while preserving the detail of the original terrain model.

The terrain represents real-world elevation, with the vertical relief exaggerated so that the landscape can be seen and appreciated as a physical object.

The amount of vertical exaggeration varies by country because each landscape has its own geographic dimensions and range of elevations.

Dimensions include the frame.

Each country is offered in colors inspired by its national flag. Current color options are shown on the individual product page.

Yes. Every Heritage Elevated map comes ready to display in a shadow-box frame with a protective plexiglass cover.

Each frame includes a sawtooth hanger, and we also provide a push pin so you can hang your map as soon as it arrives.

No—and that’s part of what makes each piece unique.

The underlying terrain model for a country is consistent, but every map is hand-painted. Small variations in color boundaries, paint application, and details may occur from one piece to another.

Your map is made individually rather than mass-produced.

Your map is designed for indoor display. Keep it in a dry environment and avoid prolonged exposure to direct sunlight or excessive heat.

To clean the frame, gently wipe the exterior with a soft, dry cloth. Avoid applying cleaning products directly to the map or plexiglass.